Frequently Asked Questions

Can I return my order for a refund?

 

No. Your order is made to your specifications and is not refundable. If it is our mistake, please let us know within 30 days and we will correct the error at no charge to you.

 

You are responsible for the text you send to us on your order form so please proof the details carefully before submitting your order. We will print exactly what we see on your order. We are not responsible for missing or incorrect information that you have provided.

 

If your order is for a gift or an event and if there is not sufficient time for a reprint to be done, we can mail or email a gift notice to the recipient to let them know the gift is on its way.

 

What is the difference between a Card and a Note?

 

A Card, also known as a correspondence card is a single flat piece of paper. At Always Stationery, the Card stock is 18 points in thickness, or approximately the thickness of a credit card.

 

A Note, also known as a Fold over Note is similar to a typical Birthday Card. The paper is thinner so it can be folded in half. The Note stock is 7.2 points in thickness, or approximately the thickness of two pieces of notebook paper. All of our Notes have been pre-scored, so they can be folded easily. All of the Notes shown at AlwaysStationery.com list the folded size.

 

Can I have the first and last name if the sample only shows one name?

 

Yes you can up you 30 letters or characters on stationery items.

 

Can I have my business if the sample only shows a personal name?

 

Yes you can up you 30 letters or characters on stationery items.

 

What shipping carriers do you use?

 

You may choose to ship your stationery order via UPS Ground^TM, UPS Second Day Air^TM or UPS Next Day Air^TM.

 

Can I ship to a company?

 

Yes. If order is shipping to a company, please provide company's name and complete address including suite or floor number if necessary.

 

Do you ship internationally?

 

Currently we do not ship internationally.

 

What do I do if my package is damaged?

 

If, upon receipt, you find that your order is not as it should be, please contact our customer service department immediately.

 

Any damage must be reported within 14 days of delivery. No replacements, allowances or credits will be given after this two-week period.

 

You must retain the original packaging to show proof of damage. We will schedule the inspection with the carrier and they have four weeks to inspection the damaged package if necessary.

 

Can I order a gift with a gift message?

 

Yes, many of our customers order gifts to be drop ship directly with a gift message. Each stationery order forms will give you the option to input the gift message at no charge. Gift message will appear on packing list. Pricing information is not sent with your order.

 

Will I get an invoice or order confirmation?

 

Yes, you will receive an order confirmation e-mail shortly after you place your order on-line. The confirmation will include information about the items you ordered and the amount charged to your credit card or gift certificate. Pricing information is not sent with your order.

 

Can I enter accented characters or bullets?

 

Yes,  click here for instructions on entering accented characters or bullets.

 

How do I create a proper Monogram?

 

Marriage Monogram

 

The proper way to create a personalized monogram for the married couple is as follows:

 

• Wife's First Name Initial
• Last Name Initial
• Husband's First Name Initial

 

Personal Monogram

 

The proper way to create a personalized monogram for an individual is as follows:

 

• First Name Initial
• Last Name Initial
• Middle Name Initial

 

Two Letter Monogram

 

The proper way to create a personalized monogram for an individual is as follows:

 

• First Name Initial
• Last Name Initial

 

Do you offer quantity discounts for commercial accounts?

 

Always Stationery appreciates commercial accounts and offers discounts for frequent or high volume buyers. To contact a customer service representative send email to Service@AlwaysStationery.com or Phone: (630)881-8482.

 

What credit cards do you accept?

 

Visa, MasterCard, Discover and American Express.

 

Is it safe to use my credit card on the AlwaysStationery.com site?

 

Yes. AlwaysStationery.com is a secure site. When you press the "Add To Shopping Cart" button you are directed to a secure server. Always Stationery uses 128 bit encryption for every order placed. This is the best and most secure way to place an order over the internet. Always Stationery takes great pride in offering the most secure online shopping available.

 

How do you charge tax?

 

If your billing address is within Illinois will be charged 6.75% sales tax. (including shipping) Orders where the billing address is out of state we do not apply sales tax at this time.

 

What is your privacy policy?

 

Always Stationery does not engage in selling any form of customer information to any third party. Email addresses are used to notify you of sales, promotions and shipping notices.